Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]
Customer Service
5 Tips for Wowing VIP Prospects and Clients
For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]
Have You Generated Your Consumer Insights from IoT?
Well, have you? Have you generated your consumer insights from IoT? Or even should you? The answer is a resounding […]
The Importance of Customer Feedback And 5 Ways To Obtain It
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]
4 Ways for Companies to Remain Authentic in the Age of Technology
A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by […]
4 Email Personalization Tactics That Are Sure to Get Clicks
Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]
Is Cold Calling Becoming Obsolete?
Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]
Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]
How Tech Can Help You Tap into Substantial Millennial Spending Power
Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]
The Hidden Growth Area that Successful Companies Are Investing In
What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]
Not a Luxury Anymore — Why Tech Is Necessary to Control Costs
No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]
The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]
Killer Marketing Plan For Startup Entrepreneurs
Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]
Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?
Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]
3 Ways to Reap the Business Benefits of Gratitude
With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]
Why Omnichannel is Important for Customer Experience
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]
How IoT is Impacting the Brick-and-Mortar Retail Experience
Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]
Startups Want Chatbots But 80% Lack Knowledge About Conversational AI
The Conversational AI market is growing dramatically, training new large generative models, expanding the technology stack, and bringing more advanced […]
The Role of Advanced Tech in Modern CX
While customer experience (CX) will always require a human touch, there’s something to be said about technology and its role […]
The Ultimate Guide to Conversational AI in 2022
AI has been evolving over the years and is becoming more valuable by the day. As a result, plenty of […]
How Tech Is Transforming the College Search
In the past, anyone interested in attending a college had a challenging time ahead of them. First, they needed to […]
Artificial Intelligence: Its Advantages in Digital Marketing
Artificial intelligence is all about making intelligent machines that can carry out cognitive activities. Once those machines have access to […]
8 Ways to Improve Your Customer Service Security
“I forgot my password. Please, help me. I have an urgent order — please!?!” Quite an innocent start that happens […]
How Software Solves the Modern-World Problems
As Hackernoon reports, “Over the past few years, software has transferred all-important life processes to the digital environment, which helps […]
The Ultimate Guide to Small Business Customer Support
Customer support is one of the most important aspects of running a small business. It can be the difference between […]
11 Best Customer Support Software in 2022
Customer service is the cornerstone to building a successful business empire today. Your satisfied customers are your free marketing tools […]
Why Should a SaaS Startup Use a Knowledge Base?
Waiting for a customer service representative for a long time can really be haunting. In today’s face-paced world, all the […]
5 Ways Digitization Is Impacting Your World
Have you ever stopped to consider just how much digitization is impacting your world? Like most people, you probably spend […]
10 Business Communication Trends that are Here to Stay in 2022
Throughout 2020 and 2021, the pandemic has fundamentally altered how businesses communicate, both internally and with their customers. Some of the […]
10 Things Web Designers Want to Tell SEOs
Building a website is easy but building a website that stands out is NOT easy. There are many things that […]
What Does it Take to Turn a Positive ROI in PPC Advertising?
The concept of pay-per-click (PPC) advertising is deceptively simple. First, you sign up for the services of a given platform, […]
Practical Tips for Choosing Best eCommerce Platforms
You want to build an online store, but with so many eCommerce platforms on the market, you’re unsure which one […]
5 Chatbot Apps Powered by Artificial Intelligence You May Have Missed Over the Past 5 Years
There are many standalone chatbot mobile apps that have also contributed to the rise of SaaS app development services. How […]
Are Customer Service Chatbots Worth the Hype?
When was the last time you attempted to make a customer service inquiry with a major company? Did you place […]
B2B Sales Trends that Will Redefine Customer and Employee Experience in 2022
As we have begun chipping away this year, 2022, it’s clear that the pandemic has permanently changed the way customers […]
Market Applications of Blockchain with a Focus on Government and Public Sector
Blockchain is a secured distributed ledger technology that stores data on thousands of servers. Blockchain visibility lets anyone on the […]
7 Easy Ways to Improve Your B2B Marketing Strategies
B2B is an acronym for business to business. Therefore, b2b marketing is where you focus on marketing your product to […]
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