Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]
Customer Service
5 Tips for Wowing VIP Prospects and Clients
For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]
Have You Generated Your Consumer Insights from IoT?
Well, have you? Have you generated your consumer insights from IoT? Or even should you? The answer is a resounding […]
The Importance of Customer Feedback And 5 Ways To Obtain It
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]
4 Ways for Companies to Remain Authentic in the Age of Technology
A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by […]
4 Email Personalization Tactics That Are Sure to Get Clicks
Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]
Is Cold Calling Becoming Obsolete?
Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]
Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]
How Tech Can Help You Tap into Substantial Millennial Spending Power
Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]
The Hidden Growth Area that Successful Companies Are Investing In
What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]
Not a Luxury Anymore — Why Tech Is Necessary to Control Costs
No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]
The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]
Killer Marketing Plan For Startup Entrepreneurs
Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]
Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?
Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]
3 Ways to Reap the Business Benefits of Gratitude
With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]
Why Omnichannel is Important for Customer Experience
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]
How IoT is Impacting the Brick-and-Mortar Retail Experience
Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]
The 3 Types of Customer Feedback Surveys You Need Right Now
Ever wonder what your customers feel about your product? More importantly, do you care? A lot of brands will respond […]
From Improving Checkout Experience to User Experience: Here’s How Shopify Plus Helps Expedite Business Growth
Business growth is always a good thing, but it can be challenging to create manageable growth without impacting your business […]
3 Pitfalls Enterprises Need to Avoid With Digital Transformation Strategies
Since the coronavirus outbreak was declared a global pandemic last year, companies of all shapes and sizes have embarked on […]
Check a Cars History before Handing Over Your Hard Earned Cash
Purchasing a second-hand car can either give you a complete nightmare or a fantastic experience. However, it depends on your […]
How Augmented Reality (AR) Continues to Transform Customer Experience?
Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more […]
How Conversational AI is Transforming the Customer Experience
A lot of people are talking to computers. They just don’t know it. After digging into some research, one Forbes […]
The International Cheat Sheet for Startups and Small Businesses
Launching your small business can be a daunting concept. There are a thousand and one things to sort out, and […]
Leveraging Consumer Data to Deliver Personalized UX
Consumers love a fast and personalized experience. But there’s a catch. They also look for companies to do business in […]
The Best CRMs that Will Succeed in 2021
This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. […]
The Pros and Cons of Cold Calling and How to Do it Right
Cold calling is a marketing technique where a salesperson contacts a prospective customer hoping to interest them in a product […]
Modern Auto Technologies Vital for Your On-Road Safety
Gone are the days when seat belts and airbags were considered the top safety features in a vehicle. The continuous […]
The Role of Data Science in Improving Customer Satisfaction
The world’s most successful companies set their focus on customer satisfaction. The reason being that customers leave organizations where they […]
How Unempathetic Technical Employees Can Turn Clients Away from Your Company
The following is adapted from The Smartest Person in the Room. Clients want to know that the people they hire […]
How to Create a Buyer Persona for B2B Marketing
To maximize your marketing campaign reach and get your content seen by the right audience, it’s important to get to […]
Customer Engagement Strategies in the Retail Industry – A 2021 Outlook
We soon begin the second quarter of 2021 — and all retailers are looking forward to it with high hopes. […]
Do People Prefer Chatbots or Humans? It Depends.
Chatbots are seemingly taking over the internet and mobile applications. First-time visitors to a site or app now are often […]
PIM Helps Businesses with Effective Product Management and Better Customer Experience
If you are a product-driven organization, you need to manage several product-related operations such as product inventory, prose, attributes, available […]
How to Deal With Demanding Clients
Every business wants to do right by its customers. At the end of the day, that’s what a business is […]
Strategizing for 2021 With Sentiment Analysis Using Product Review Data
2020 started with a lot of concern; individuals, businesses, and governments were all thrown into a state of confusion. COVID-19 […]
Chatbots for Travel and Tourism: Travel Experience Made Better
A decade ago, if you had fancied a vacation to the Bahamas, it will take at least or half of […]
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