Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]
Customer Service
5 Tips for Wowing VIP Prospects and Clients
For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]
Have You Generated Your Consumer Insights from IoT?
Well, have you? Have you generated your consumer insights from IoT? Or even should you? The answer is a resounding […]
The Importance of Customer Feedback And 5 Ways To Obtain It
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]
4 Ways for Companies to Remain Authentic in the Age of Technology
A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by […]
4 Email Personalization Tactics That Are Sure to Get Clicks
Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]
Is Cold Calling Becoming Obsolete?
Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]
Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]
How Tech Can Help You Tap into Substantial Millennial Spending Power
Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]
The Hidden Growth Area that Successful Companies Are Investing In
What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]
Not a Luxury Anymore — Why Tech Is Necessary to Control Costs
No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]
The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]
Killer Marketing Plan For Startup Entrepreneurs
Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]
Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?
Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]
3 Ways to Reap the Business Benefits of Gratitude
With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]
Why Omnichannel is Important for Customer Experience
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]
How IoT is Impacting the Brick-and-Mortar Retail Experience
Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]
Man or Machine? For Better Customer Service, Use Both
People want to deal with real people, and they always will. But that doesn’t mean automation technologies can’t play a role.
10 Core Foundations for a Great Customer Experience
Customers in today’s marketplace have high expectations whenever they engage with a business. Time is a commodity in today’s world, […]
A Better Customer Experience — Why Little Things Matter
Think about a time where you had amazing customer service. Chances are it was something small, something unexpected that made […]
Improving Customer Loyalty with 3 Easy Steps
Did you know that it costs five times more to acquire a new customer than it does to retain a […]
Customer Experience Vs Customer Service
Nowadays, customer experience and customer service have become buzzwords in the business-centric milieu. However, customer experience, customer service, and even […]
IoT and Personalization: A Marriage Made in Heaven
Who doesn’t want insane traffic and qualified leads for their business? If you want a sure-shot tip to engage customers […]
Customer Experience Led by Productivity
Many large companies approach improving its customer experiences differently. Most common approaches come from the perspective of customer support solutions, […]
Is Business Intelligence the Fastest Way to Improve Customer Experience?
Companies can no longer claim they don’t have enough data about their customers. The explosion of social media, forums, discussion […]
Bootstrapping Your Way to Market Leadership with Video Creation
One of the primary goals of a tech company is industry leadership. Without taking massive amounts of funding, it can […]
Messaging-Based Sales: 4 Reasons Businesses Should Leverage It
Chat has become the most important way to talk with customers. According to Facebook, 62 percent of people in the […]
The 5 Most Common PR Mistakes and How to Avoid Them
Many organizations see PR as free advertising. The assumption that PR is advertising is evident with the core PR success […]
B2B Customer Experience, 13 Actions Bringing Better Results
Technology is always making headway in the business world, entrepreneurs and many business veterans have been incorporating the innovational ways […]
Technologies Redefining In-Store Customer Experience
The rate at which customers are shopping online is skyrocketing by the day. The high rate of retail customer defection […]
Voice Will Penetrate CRM in the Coming Years
In the past few years, voice has become a core part of the consumer journey. It’s a utility that a […]
Prodigious Customer Service: Live Chat vs Chatbots
The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the […]
Consumer Behavior is Shifting Business Models; How Industries Are Adapting
Breakthroughs in digital technology continue to transform and shape how, why and where consumers shop. Increasingly, they favor conducting commerce that […]
How Omnichannel Contact Center Software Helps Your Business in 2019
The focus has shifted from profits to customer experience. Businesses realize that delivering better customer experience leads to loyalty, referrals […]
3 Ways to Make Customer Experience Your Differentiator
Customer experience is an integral part of your brand’s success, and we’re surrounded by examples that demonstrate how it can make or break a company.
How to Enhance Customer Service Through AI
There is no exaggeration in saying that the contemporary era is of automation. People just love automation. Booking movie tickets, […]
10 Ways Your Credit Score Will Impact Your Financial Future
Most consumers are not aware that using credit irresponsibly can affect their finances in the future. Using excess of a […]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- 8
- Next Page »