Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]
Customer Service
5 Tips for Wowing VIP Prospects and Clients
For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]
Have You Generated Your Consumer Insights from IoT?
Well, have you? Have you generated your consumer insights from IoT? Or even should you? The answer is a resounding […]
The Importance of Customer Feedback And 5 Ways To Obtain It
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]
4 Ways for Companies to Remain Authentic in the Age of Technology
A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by […]
4 Email Personalization Tactics That Are Sure to Get Clicks
Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]
Is Cold Calling Becoming Obsolete?
Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]
Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]
How Tech Can Help You Tap into Substantial Millennial Spending Power
Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]
The Hidden Growth Area that Successful Companies Are Investing In
What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]
Not a Luxury Anymore — Why Tech Is Necessary to Control Costs
No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]
The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]
Killer Marketing Plan For Startup Entrepreneurs
Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]
Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?
Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]
3 Ways to Reap the Business Benefits of Gratitude
With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]
Why Omnichannel is Important for Customer Experience
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]
How IoT is Impacting the Brick-and-Mortar Retail Experience
Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]
Best Ways to Stop Customer Churn Immediately
Every business faces churn. If your business is facing churn, you are not alone. But everyone deals with it differently. […]
How to Use 6 Moments of Truth to Create a Strong Bond Between Customers and Your Brand
In the 1980s, Jan Carlzon, President of Scandinavian Airlines, introduced the concept of the “moments of truth” to his organization. […]
Growth in Digital Payments Spur Credit Card Services
The entire digital payments landscape has faced significant structural changes over the last few years and keeps growing as a […]
6 Ways SaaS is Improving the Way Businesses Do Things
SaaS may not have changed the way you do business just yet, but it’s poised to do so soon.
Why Apple’s iPhone Struggles in India and Why it Matters
Apple, the world’s most profitable company, has one of the most valuable products, the iPhone, which accounts for 60 percent […]
Customer Experience AI Isn’t an IT Project
The global pandemic has illuminated many shortcomings of business today. One example is the lack of infrastructure to seamlessly provide […]
The New Customer Buying Experience in a Post-COVID-19 World
COVID-19 has accelerated the move to digital, and forced buyers’ hands to fully embrace and adopt e-commerce. Research from Adobe’s […]
5 WhatsApp Business features to Elevate Customer Experience
WhatsApp rolled out an additional feature called interactive message template a month back for WhatsApp Business API. As the name […]
Private Fund Data Operations Should Provide More Protection
COVID-19 has hit business leaders. It’s hit them with an endless parade of unexpected challenges. Leaders in private fund data […]
10 Different Ways to Use Employee Feedback Software at Your Workplace
Running a company with a large number of employees is not an easy nut to break. Apart from managing a […]
4 Actionable Tips to Improve your Customer Service Strategy
Customer service is vital for any business to retain its customers and gain more value from them. Through top-notch customer […]
Top 10 Best Live Chat Software for 2020
Did you know that 48% of customers would be more likely to return to a website with chat support, and […]
A CEO’s Perspective on Net Promoter Score
What differentiates a great business from a good business is the power of customer loyalty and customer satisfaction. A great […]
Customer Relationships: The Benefits of Using CRM Software for Startups
Are you in the process of bootstrapping a startup? Or, are you perhaps down the business growth and development road […]
4 Questions Product Managers Should Ask to Ensure a Stellar CX
In today’s digital world, it’s no secret that delivering an excellent Customer Experience (CX) is paramount. Consumers have more choices […]
Why You Should Measure Net Promoter Score (NPS)
Many times, when I want to make big decisions like buying a new phone, any new gadgets, or investing in […]
Brands Flock to Voice Search as 2020 Goes “Contactless”
As businesses in every industry scramble to improvise “contactless” strategies for interacting with customers and delivering products and services. The […]
Should Amazon Sellers Go for Amazon PPC Campaign in this Pandemic?
As a vendor seller that is new to Ads, it’s essential to realize the terms identified with Amazon PPC in […]
3 Fast-Food IoT Technologies that Could Slow COVID-19
Some of the fast-food IoT technologies I’m about to dig into were already catching wind leading up to our current […]
How Do You Create an Effective Journey Map for Your Customers?
Customers have a lot in mind when they land on a website to purchase a product or service. Some expect […]
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