Computers continue growing smarter and people continually spend more time online interacting with them. As such, there’s more data available […]
Customer Service
5 Tips for Wowing VIP Prospects and Clients
For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]
Have You Generated Your Consumer Insights from IoT?
Well, have you? Have you generated your consumer insights from IoT? Or even should you? The answer is a resounding […]
The Importance of Customer Feedback And 5 Ways To Obtain It
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]
4 Ways for Companies to Remain Authentic in the Age of Technology
A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]
Increasing Customer Engagement: Five Tactics to Use
Stop for a second and think about how nice it would be if you could boost your company’s profits by […]
4 Email Personalization Tactics That Are Sure to Get Clicks
Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]
Meet the AI-Chatbot Bandwagon Which Shows no Sign of Slowing Down
Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]
Is Cold Calling Becoming Obsolete?
Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]
Can Brick-and-Mortar Retailers Compete With E-commerce Stores?
E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]
How Tech Can Help You Tap into Substantial Millennial Spending Power
Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]
The Hidden Growth Area that Successful Companies Are Investing In
What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]
Not a Luxury Anymore — Why Tech Is Necessary to Control Costs
No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]
The Customer Care Bar Has Never Been Higher, so Brands Must Automate to Keep Up
Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]
Killer Marketing Plan For Startup Entrepreneurs
Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]
Dancing in the Co-Economy: Are you Square Dancing or Foxtrotting?
Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]
3 Ways to Reap the Business Benefits of Gratitude
With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]
A Look at the Future of Chatbots in Customer Service
There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]
Why Omnichannel is Important for Customer Experience
Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]
How IoT is Impacting the Brick-and-Mortar Retail Experience
Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]
Dropshipping in 2020: Does it Actually Work?
Recently, dropshipping has been quite popular as a type of business that needs fewer investments. Dropshipping is a sales system […]
10 Tips to Create Effective Customer Surveys During COVID-19
Whether you have a small business or a big one, or you run a non-profit organization, a customer survey is […]
How AR Gives an Edge to Business Applications
Augmented reality has come a long way from a Sci-Fi movie concept to a scientifically proven reality. The AR technology […]
AI’s Man Behind the Curtain
As the world grows increasingly connected, growing concern regarding the influence of artificial intelligence (AI) has been bubbling to the […]
How to Turn Customer Satisfaction Survey Results into Action
The concept of customer satisfaction has prevailed since the beginning of commerce. In other words — customer satisfaction is certainly […]
How Technology Can Humanize Workdays and Why that Matters
Issues like work-related anxiety and career burnout continue to plague companies, as does the perception of disconnected and uncaring executives. These […]
How Voice Search is Changing the Future of Shopping
The continuous growth of e-commerce businesses like eBay, Etsy, and Amazon is a clear indication that the consumers’ preference for […]
Offering Subscriptions Ensures Better Customer Experience
Amazing product quality isn’t the main selling point for everyone. And when it boils down to customer experience—what’s the secret […]
When Bending the Rules Is the Best Policy: 3 Questions to Help You Decide
Rules exist for a reason, but it’s valuable to empower your staff to make independent and creative choices that benefit the customer and the company.
Top Industry Players in Employee Experience Software 2020
Employee experience software enables enterprises to gather continuous data on their work culture and environment through staff surveys that provide […]
How Mastering Natural Language Processing Can Boost Your Bottom Line
When past generations imagined the future, they pictured humans and machines speaking naturally to one another. While voice assistants like Siri […]
Customer Loyalty is Key – Here’s How to Make it Happen
Nothing can make your heart drop faster than feeling like you just lost a loyal customer. But just because a […]
Marketing Automation and Customer Service: How are they Connected?
Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B […]
Why You Need to Consider IoT in Improving Customer Experience
Assuredly, IoT (Internet of Things) has the potential to improve customer experience. The rapid expansion of technology has impacted businesses […]
Need of Feedback Software for Ministry of Army and Defense
In any business or organization, the customer is the king. Anything and everything starts with the customer and ends with […]
3 Ways Tech Startups are Using AI to Revolutionize Customer Experience
Artificial intelligence is the latest trend in technology, and its application cutting across all fields. It’s all about technology mimicking […]
AI Customer Service Will Save You Money, but it Might Cost You Customers
In 2019, artificial intelligence (AI) is taking the world by storm. The optimism around this emerging technology spurs businesses around […]
AI is Not the Holy Grail of Sales, at Least Not Yet
For the past few years, we’ve heard that Artificial Intelligence is the game-changer that will enable people to work more […]
With This One Question, You’ll Never Need an Icebreaker
Human connection is one of those things no company can exist without, but almost none understands how to create. One company does — with a single question.
How Self-Service Technology Can Boost Startup Growth
For every startup business, the need to give customers the best customer service experience is the key priority. Customers are […]
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